Service  Culture  Seminar

  • June 24, 2024 - June 25, 2024
  • The Edge Convention Centre Nairobi


By John Tschohl

Global customer service guru

In today’s interconnected world, the global economy has opened new opportunities for businesses to expand their customer base beyond domestic borders. As a result, customer service has become an integral part of operating in the global marketplace. With the rise of technology and communication tools, businesses can now provide service without borders and cater to international customers.

A strong service culture is characterized by a commitment to meeting customer needs, a focus on continuous improvement, and a dedication to providing exceptional service.

Organizations create a customer-oriented culture by encouraging their staff to approach their daily tasks and job activities from the client’s perspective. This means that when they offer advice, assistance, and support to their clients, they always prioritize the customer’s requirements and so deliver a great service experience. If you want to increase productivity in the organization where you work, it helps to understand how to build a customer-oriented company culture.

  • The Service Strategy
  • Developing a service culture plan
  • Building a Legendary Brand
  • The Power of Speed
  • Management and Service  
  • Lessons from world-class Service Leaders
  • How to own the market: Stealth  Marketing.
  • Empowerment
  • Customer Retention
  • Using Customer Service for Branding
  • Crushing Competition.
  • E-Service Competition
  • Upgrading your workforce
  • Service recovery: Loyal for Life

Premier Seats (KES 200,000 exclusive of VAT)
VIP sitting
Custom gift pack
Signed book from the author
Delights package of drinks and snacks compliments

Essential Seats (KES 80,000 exclusive of VAT)
Default conference sitting
Essential gift pack
A book from the author (Unsigned)
Lite refreshment bundle of drinks and snacks compliments


John Tschohl is an internationally recognized customer service strategist with a wealth of knowledge and experience in the service industry spanning over 40 years.

More about John Tschohl

The founder and president of the Service Quality Institute  Best-selling Author

Service strategy consultant

Called the “guru of customer service” by USA Today, Time  and Entrepreneur magazines

Seminar Teaser Video

  • Registration Deadline : June 23, 2024 12:00 pm

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KSh 200,000.00
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Essential Seat (250 seats remaining)
KSh 80,000.00
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