In today’s interconnected world, the global economy has opened new opportunities for businesses to expand their customer base beyond domestic borders. As a result, customer service has become an integral part of operating in the global marketplace. With the rise of technology and communication tools, businesses can now provide service without borders and cater to international customers.
A strong service culture is characterized by a commitment to meeting customer needs, a focus on continuous improvement, and a dedication to providing exceptional service.
Organizations create a customer-oriented culture by encouraging their staff to approach their daily tasks and job activities from the client’s perspective. This means that when they offer advice, assistance, and support to their clients, they always prioritize the customer’s requirements and so deliver a great service experience. If you want to increase productivity in the organization where you work, it helps to understand how to build a customer-oriented company culture.
Topics
The Service Strategy
Developing a service culture plan
Building a Legendary Brand
The Power of Speed
Management and Service
Lessons from world-class Service Leaders
How to own the market: Stealth Marketing.
Empowerment
Customer Retention
Using Customer Service for Branding
Crushing Competition.
E-Service Competition
Upgrading your workforce
Service recovery: Loyal for Life
Tickets
Premier Seats (KES 200,000 exclusive of VAT) VIP sitting Custom gift pack Signed book from the author Delights package of drinks and snacks compliments
Essential Seats (KES 80,000 exclusive of VAT) Default conference sitting Essential gift pack A book from the author (Unsigned) Lite refreshment bundle of drinks and snacks compliments
Team Discount A table 5 – 5% Discount A table of 10 – 10% Discount A table of 11+ – 15% Discount
Speaker
ABOUT JOHN TSCHOHL
John Tschohl is an internationally recognized customer service strategist with a wealth of knowledge and experience in the service industry spanning over 40 years.
More about John Tschohl
The founder and president of the Service Quality Institute Best-selling Author
Service strategy consultant
Called the “guru of customer service” by USA Today, Time and Entrepreneur magazines
