Wavi is a Customer Experience & Communication specialist with 20 years experience. A certified Customer Journey Architect, MPRSK, ICX Kenya Board Member and the Convener, CX Possibilitarians Group. She was born an optimist and a possibilitarian, who had the capacity to execute Award Winning work; 1. Consumer Relations Campaign of the Year (PRSK Awards 2022); 2. Best in Reputation & Crisis Management (PRSK Awards 2019); 3. Digital Brand of the Year (DMA Awards 2019); 4. Customer Service Week Awards (2016 & 2017); 5. Social Media Awards (SOMA) 2016.